How do I get free shipping?
Free shipping will automatically be applied to orders of $20 or more placed on the San Francisco Salt Company website.
Which products may not qualify for free shipping?
While the majority of orders over $20.00 ship for free, large volume/wholesale orders, including, but not limited to those that are palletized and require LTL/Full Truckload shipping and/or additional shipping requirements (such as residential delivery or inside delivery) may not be eligible for free shipping.
How will I know if free shipping does not apply to my order?
For orders under $20.00, the shipping charge will automatically be calculated during checkout and you will be able to review the shipping charge before placing your order. If your order is over $20.00 and does not qualify for free shipping, you will be contacted as soon as possible from a member of our customer service team. We will work with you to provide the lowest shipping rate possible based on your order, delivery location and any other special requirements you may need.
What if I return a product that was shipped to me for free?
If an order shipped for free is returned and not considered faulty or damaged, you will be responsible for any shipping charges incurred for originally shipping the order to you and for return shipping costs.
Small/Medium size orders placed before 3:00PM Eastern Standard Time (Noon Pacific Standard Time) are generally processed and shipped the same day. Larger orders will typically ship within 24 hours.
We only ship during regular business hours (Monday through Friday 9:00AM - 5:00PM PST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted immediately. If you need a rush status placing on your order, please call us ASAP and we will work with you to ensure we satisfy your needs.
Including a possible 24 hour processing time, most orders will arrive at your doorstep within 5-6 business days from order placement. See below for general delivery times:
From California to western states (west of Texas) - 2 to 3 days
From California to middle states (Texas to Indiana) - 3 to 4 days
From California to eastern states (east of Indiana) - 4 to 5 days
We offer some of the lowest ship rates in the U.S.A for gourmet salts and bath & spa salts. To do this we use USPS, UPS and our preferred trucking companies for pallets and containers.
The carrier used will be based on weight of order, the ship-to address, and shipping cost. If you would like to request a specific carrier please call 1-800-480-4540 to make special arrangements and obtain extra details.
Once your order has been processed, you will receive a tracking # with shipping carrier (USPS or UPS) via e-mail.
Click the USPS or UPS link below and enter your tracking # on the carrier's website to view the status of your shipment:
Track USPS Packages (www.usps.com)
Track UPS Packages (http://www.ups.com/WebTracking/track?)
Our offices are located in San Leandro, CA. If you'd like to pick up your order, please call us ahead of time at 510-477-9600 to place your order and arrange pick up.
International orders are currently not accepted over the web. Please contact customer service for details on international orders by calling 1-800-480-4540 or e-mail firstname.lastname@example.org.
Incorrect Address, Non Deliverable & Refused Shipments
Orders that have been returned to us will be handled in a timely manner by our customer service department. If we have made an error, we will re-send the shipment to the correct address immediately at no cost to you. If the customer has made the address error, the customer will need to pay the cost of reshipping at a rate of $10.95 per USPS box required. If the customer has refused the shipment because they changed their mind on the order, the order will be treated as a return.
For any additional information, please feel free to give us a call 1-800-480-4540.
Standard Shipping Rates (During our Free Shipping promotion, these rates do not apply to web orders over $20)
Typical standard shipping rates to anywhere in the USA:
2.5lbs and under = $5.95
2.6lbs up to 20/25lbs (depending on volume of product) = $9.95
Our online shopping cart will automatically calculate the weight of your package based on the items you have selected.
For large quantities, call 1-800-480-4540 for an immediate freight quote.
Above are examples of our standard shipping costs to anywhere in the U.S.A. (including PO boxes, APO/FPO, Alaska, Hawaii and US Protectorates). For a specific shipping quote based on your order details and shipping location, please call 1-800-480-4540. We use UPS, US Mail, and have very low shipping rates with our preferred trucking companies for pallet sizes and containers.
Competitive Shipping on BULK Salts - We'll beat anyone!
We pride ourselves on offering some of the lowest shipping rates in the U.S. for gourmet salts and bath & spa salts. However, if you feel you have found a lower rate with any other company, please also take into consideration the full cost of the order (product cost plus shipping cost). If your total order amount including shipping is less than our price, please call us and we will do everything we possibly can to beat the competition 1-800-480-4540.